Payment & Dispatch

Private customers and guests have the following payment options available to them:
Advance payment
Bank transfer
Credit card (Visa, MasterCard)
PayPal

Traders have the following payment options available to them:
Advance payment
Invoice
Bank transfer
Credit card (Visa, MasterCard)


What is PayPal



More information can be found here


Delivery and shipment
The delivery time commences with the receipt of the order. If an agreed delivery date is exceeded by more than 4 weeks, the Customer is entitled to set an extension of 6 weeks and to withdraw from the contract should the extended deadline not be met. The withdrawal must be declared in writing. Further claims are excluded. Partial deliveries are permissible. With regard to this, in case of punctual delivery, withdrawal is not possible.

In case of force majeure, industrial action, government measures as well as other unforeseeable events, which, despite reasonably expected precautions, cannot be avoided - irrespective of whether they affect AMA Verlag, the deliverer or a third person - the delivery time or period of acceptance can be extended by the reasonable length of the obstruction, even if such events came about within an already present delay.

AMA Verlag reserves the right to adjust prices incurred through a rise in prices, a change in the exchange rate, changes in transportation charges and other services four months after conclusion of the contract.

All shipments shall be at the risk and for the account of the Customer from the moment of the handover to the postal service or the transportation companies, even if destruction or deterioration of the delivery item is caused by hazard or force majeure. AMA Verlag will not replace items lost or damaged through transport. If the shipment or delivery of the goods is delayed at the request of the Customer, the risk shall pass to the customer upon the written notice of the readiness to deliver.

Goods are only insured against transport damages at the specific request and at the expense of the Customer.

All consignments shall be sent by what AMA Verlag regards as the cheapest method as a matter of course. Specific dispatch instructions require the written form and must, as the case may be, be paid for additionally.

In case of delays in delivery or performance or if delivery or performance is impossible through the fault of AMA Verlag, claims of damages and compensations are excluded, unless AMA Verlag is guilty of intent or gross negligence.

If the Customer fails to accept the goods, AMA Verlag is entitled to withdraw from the contract or to demand damages due to non-fulfillment. In case of the latter, AMA Verlag is entitled to demand either 25% of the recommended retail price without evidence of the damage or a refund of the actual damage caused, unless the customer can prove costs incurred are lower.

Consignments on approval
Consignments on approval are only possible in a limited manner and only with a particular agreement. Should the return by date agreed to in writing and printed on the receipt be exceeded, AMA Verlag is not obliged to take back sent items. In this case an invoice would be due. Sound carriers, videos and software products cannot be sent for the sole purpose of viewing.

Returns
Return consignments from regular subscriptions are only accepted on the explicit authorization of AMA Verlag. On taking the delivery, the credit shall be made if the product is in a resealable condition.

The customer shall return all items free of postal charges, unless the return is due to an incorrect delivery, damaged goods, non-compliance with an explicitly set delivery deadline which was explicitly accepted by AMA Verlag or through delivery of a product with a new, substantially higher retail price which was not properly declared.

eBooks and Downloads
Sale of digital goods (eBooks, audio and video files): eBooks will be sold as pdf files and related audio files as mp3 files. For those items, there is no postage to pay. Please notice: You must be registered at our website as a private customer to order and download files. Try once again if your download doesn´t work correct. In case of problems please contact us.

Postage and Packing Fee
The receiver bears the costs of the sending including the packaging. To Denmark, Germany, France (Mainland), Great Britain, Italy and Austria we ship via GLS (German Logistics Systems). To all other countries, we ship via DHL.

 


Calculate the shipping costs (up to 2 kg)

to show shipping costs, please choose the country you want the order to be shipped.

GLS within Germany

Calculation Total price
to EUR 30,00 EUR 4,00
from EUR 30,00 to EUR 1.000,00 EUR 0,00
from EUR 1.000,00 - No Shipping -

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